Ordering and Customer Service Information for Retail and Wholesale Accounts

Effective October 26, 2013, Indiana University Press will move its US and Canadian book distribution to Ingram Publisher Services (IPS). Ingram Publisher Services is a full-service distributor for many major publishers and offers easy ordering options, fast delivery, and excellent service—all at publisher-direct discount prices. The information below will help you make a smooth transition to IPS.

ACCOUNT SETUP

If you currently conduct business with IPS or its sister company, Ingram Book Company, you should already have an account established, and no further action is required on your part.

If not, an account with IPS should be requested. Please visit http://www.ingramcontent.com and click on “Retailers” then “Get Started” to begin the application process. Please ensure that when you reach the Retail Store questions, you answer “Yes” to “Are you interested in direct pricing from exclusive Ingram-distributed publishers?” After completion of the online questionnaire, you will be emailed a welcome packet with a few forms to complete the process. Feel free to contact the IPS Customer Service Department (800-648-3013) if you need assistance.

PLACING AN ORDER

There are many simple options for placing orders with IPS. Active customers may already be accustomed to ordering via EDI, ipage, fax, or phone. Ipage is Ingram’s business-to-business website. To sign up for ipage, please visit http://ipage.ingramcontent.com and click on the registration tab to begin the subscription process. When using ipage, you can place orders for Indiana University Press products by signing on to ipage, clicking on the IPS tab at the top, and using the IPS cart. You must place all Indiana University Press items in the IPS cart for publisher-direct pricing. If you will be placing your orders electronically, you will need to use the IPS SAN Number 6318630 to ensure you get your full Indiana University Press direct discount. Orders must be placed through IPS to receive publisher-direct discounts.

Indiana University Press purchase orders may be placed directly through Ingram Publisher Services as of Monday, October 28, 2013.

INVOICING

Purchases made through IPS will generate an IPS invoice. Account statements may come from Ingram Book Company if you purchase from several Ingram companies.

IPS CONTACT INFORMATION

Indiana University Press has a dedicated phone line at IPS for questions, order placement, order tracking and additional inquiries.

Indiana University Press
Phone: 800-648-3013
Email: pubsupport@ingramcontent.com

RETURNS:

Eligible IPS distributed titles may be returned to Ingram’s Chambersburg facility where they will be sorted and credited accordingly. Credit will be issued for IPS products received in “shop worn” or better condition and that were purchased as a returnable product. Books will be fully returnable for 180 days after out-of-print notification. Books and products purchased from IPS may be returned—in the same box—with overstock returns originally purchased from Ingram Book Company (wholesale).

RETURNS SHOULD BE SENT TO:

Ingram Publisher Services
1210 Ingram Drive
Chambersburg, PA 17202

CURRENT OPEN INDIANA UNIVERSITY PRESS INVOICES:

All open invoices with IU Press should be paid to Indiana University as instructed on the original invoice(s) within the stated terms. If you have any questions concerning these invoices, please call IU Press customer service at 812-855-8817 or 800-842-6796, or email iuporder@indiana.edu.

PLEASE NOTE THAT RETURNS WILL NOT BE ACCEPTED AT THE INDIANA UNIVERSITY PRESS WAREHOUSE IN BLOOMINGTON, INDIANA, AFTER NOVEMBER 15, 2013.

PRICES/DISCOUNTS:

A complete discount schedule is available upon request.

All prices and specifications are subject to change without notice.

For e-book distribution, contact customerservice@ingramcontent.com